Matthew Woo, Co-Founder, President, and Chief Product Officer at Summer Health

Matthew Woo is the Co-founder, President, and Chief Product Officer at Summer Health, where he heads the development of a tech-enabled, text-first pediatric care platform. Summer Health provides parents with fast, convenient access to pediatricians through text, offering responses within minutes. Matthew has been instrumental in integrating AI into their workflows, ensuring that busy parents can manage their children's health needs quickly and effectively while aiming to reduce potentially unnecessary emergency room visits or lengthy waiting room stays. In our conversation, Matthew shares his insights on:

• AI Basics for Healthcare: Matthew walks us through the fundamentals of AI, offering a clear explanation of how AI is being applied in today’s healthcare landscape and what makes it such a powerful tool for clinicians.

• Operationalizing AI in Healthcare: Insights into how Summer Health has deployed AI in low-risk, high-reward areas, the importance of rapid iteration, and how they ensure data privacy and security in their AI deployments.

• AI Integration at Summer Health: Matthew details how AI has been integrated into clinical workflows at Summer Health, addressing inefficiencies and improving patient care through tools like medical note generation and patient history summarization.

• Scaling AI and Key Metrics: Practical strategies for scaling AI across teams and the key metrics that Summer Health tracks to measure the success and impact of their AI initiatives.

• Ethics and AI in Healthcare: How Summer Health ensures that AI tools are safe, fair, and bias-free, with clinicians involved in every critical decision made by AI.

• Building an AI-First Culture: The steps Summer Health has taken to foster an AI-first culture, including training and empowering teams, aligning AI with strategic goals, and fostering a culture of experimentation and rapid iteration.

In this episode of Concept to Care, Matthew provides a deep dive into how AI is transforming healthcare at Summer Health. His insights on the practical application of AI, scaling its use, and building a culture that supports innovation and collaboration are invaluable for healthcare product leaders looking to leverage AI in their own organizations.

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Where to find Matthew Woo:

• LinkedIn: https://www.linkedin.com/in/matthewedanwoo/
• email: matthew@summerhealth.com
• Summer Health: https://www.summerhealth.com/

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Where to find Angela and Omar:

• Angela Suthrave
  • LinkedIn: https://www.linkedin.com/in/angela-suthrave/
  • X: https://twitter.com/ASuthrave
  • email: angela@concepttocare.com
• Omar Mousa
  • LinkedIn: https://www.linkedin.com/in/omarmousa/
  • X: https://twitter.com/OmarMHealth
  • email: omar@concepttocare.com

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Referenced:

• Summer Health: https://www.summerhealth.com/

• Discount Code for Summer Health: “summertime”

• Summer Health is hiring a VP of Engineering: https://jobs.ashbyhq.com/summerhealth/4346cf78-0fae-4400-8c6e-6196ad3ec44e

• Meetups: https://www.meetup.com/

• Intercom: https://www.intercom.com/

• WhatsApp: https://www.whatsapp.com/

• Facebook Marketplace: https://www.facebook.com/marketplace

• Some history on AI: https://www.weforum.org/agenda/2024/10/history-of-ai-artificial-intelligence/

• AI hallucination: https://cloud.google.com/discover/what-are-ai-hallucinations

• Transformer: A Novel Neural Network Architecture for Language Understanding: https://research.google/blog/transformer-a-novel-neural-network-architecture-for-language-understanding/

• Open AI: https://openai.com/

• Zero data retention API at Open AI: https://community.openai.com/t/zero-data-retention-information/702540

• Anthropic: https://www.anthropic.com/

• Abridge: https://www.abridge.com/

• Nabla: https://www.nabla.com/

• Strawberry AI model: https://www.wired.com/story/openai-o1-strawberry-problem-reasoning/

• Matthews favorite product to help him unwind from his tech: https://www.boox.com/

• Jeff Bezo’s Decision Making Framework: https://coda.io/@hales/jeff-bezos-make-fast-decisions

• Voice notes app: https://voicenotes.com/